Contact Us

Lost and Found

For inquiries relating to lost and found please contact the Nishitetsu Customer Center on 0507-00-1010.

For lost and found on train/station:

Inquiries regarding lost and found items on the Nishitetsu Omuta Line can be made at the Nishitetsu Customer Center (0570-00-1010)
The items will be temporarily held at the administrating station, then will be handed over to the relevant police station. When calling please state the date, the time and the bus (bus number, departing○○bound for △△ etc) and the details of the lost property (name, color, pattern etc).
※ After being temporarily stored will be transferred to the administering police station.

For lost and found on buses:

Please call the Nishitetsu Customer Center (0570-00-1010) and confirm the administering bus depot of the bus you lost the items on. When calling please state the date, the time and the bus (bus number, departing○○bound for △△ etc) and the details of the lost property (name, color, pattern etc.)

Contact by phone

Contact by phone

The Customer Center has a telephone interpretation service in English, Korean, Chinese during the hours of 8am to 10pm
The Nishitetsu Customer Center is the window for information on Nishitetsu Bus and Train timetables, fares, operational information inquiries, comments and requests. If you don’t know where to inquire, the Center can advise you on where to contact. Feel free to call anytime. (Nimoca inquiries are taken at the nimoca Call Center.)

Inquiries Office

Nishitetsu Information Center

Inquiry offices can be found in both Fukuoka and Kitakyushu Cities. The offices provide information on routes, pocket timetables, Nishitetsu Group PR magazines etc.

Nishitetsu Information Center

Tenjin Area

Hours: 8am to 8pm 365 days (excluding year end)
Location: 2-11-2 Tenjin Chuo Ku Fukuoka Shi
(Solaria Stage Building 1st floor south side near the escalator square)

Kitakyushu Area

Kokura Eki-mae Information Office

Hours: 7am to 7pm 365 days (excluding year end)
Location: in front of IZUTSUYA COLET, Kokura Kita Ku Kitakyushu Shi

Kokura Station Information Office

Hours: 7am to 7pm 365 days (excluding year end)
Location: Kokura Station Bus Center, Kokura Kita Ku Kitakyushu Shi

The Kyushu Highway Bus provides a telephone interpretation service in English, Korean, Chinese during business hours. Feel free to use this service.

Telephone inquiries and reservations

Kyushu Highway Bus Reservation Center: 0120-489-939 (Toll free within Japan)

(Mobile, PHS, IP phone number 092-734-2727 Hours 8am to 7pm 365 days)

※ The Reservation Center in each prefecture of Kyushu also accepts inquiries and reservations.